jh88 Privacy Policy

1. Who We Are

jh88 ("we", "us", "our") operates the online casino and sports betting platform accessible at jh88.club. We are the data controller responsible for the personal information you provide when using the jh88 Platform. Our platform is designed and operated specifically for Filipino players, with services tailored to the Philippine market including GCash and PayMaya payment integration, PHP currency, and 24/7 Filipino-speaking customer support.

This Privacy Policy applies to all users of the jh88 Platform, including registered account holders, visitors, and any person who accesses any part of our website or services. By using the jh88 Platform, you consent to the data practices described in this policy.

2. Information We Collect

jh88 collects personal information that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of information we collect include:

• Identity Information: Full name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine National ID, passport, driver's license).
• Contact Information: Email address, mobile number, and residential address (including city, province, and postal code).
• Financial Information: GCash account details, PayMaya account details, BPI/BDO/Metrobank account information, transaction history, deposit and withdrawal records.
• Account Information: Username, encrypted password, account preferences, gaming history, bonus usage, and session data.
• Technical Information: IP address, device type, browser type and version, operating system, referring URLs, and pages visited on the Platform.
• Communications: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.
• KYC Documents: Copies of government-issued ID, proof of address documents, and selfie verification images submitted during identity verification.

We collect this information directly from you when you register, make transactions, contact support, or use the Platform, as well as automatically through cookies and similar tracking technologies.

3. How We Use Your Data

jh88 uses your personal information for the following purposes:

• To create and manage your jh88 account and verify your identity in accordance with KYC requirements.
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To provide customer support and respond to your inquiries and complaints.
• To comply with anti-money laundering (AML), counter-terrorism financing (CTF), and other applicable legal and regulatory obligations.
• To detect, investigate, and prevent fraud, cheating, collusion, and other prohibited activities.
• To enforce our Terms & Conditions and other platform policies.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and security alerts.
• To send you promotional communications about jh88 bonuses, new games, and special offers, where you have consented to receive such communications.
• To improve the jh88 Platform through analytics, user experience research, and performance monitoring.
• To implement responsible gaming measures, including monitoring for signs of problem gambling and applying player protection tools.

4. Legal Basis for Processing

jh88 processes your personal data on the following legal bases under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012):

• Contractual Necessity: Processing required to perform our contract with you, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with AML, KYC, tax reporting, and other regulatory requirements applicable to online gaming operators in the Philippines.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

5. Data Sharing & Disclosure

jh88 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data in the following limited circumstances:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment providers, solely to process your transactions.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist us in verifying player identities and screening for financial crime risks.
• Technology Partners: Game software providers, platform infrastructure providers, and analytics services who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, law enforcement, and courts where disclosure is required by law or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom we share data are contractually required to handle your information securely and only for the specified purpose.

6. Cookies & Tracking Technologies

jh88 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

• Essential Cookies: Required for the Platform to function, including session management and security features. These cannot be disabled.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience.
• Preference Cookies: Remember your settings and preferences, such as language and display options.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality.

7. Data Retention

jh88 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

Specifically, account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations. KYC documents are retained for the same period. Marketing preferences and communications data are retained until you withdraw consent or request deletion, subject to overriding legal obligations.

When data is no longer required, jh88 will securely delete or anonymize it in accordance with our data retention schedule.

8. Data Security

jh88 implements industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the jh88 Platform.
• Encryption of sensitive data at rest, including financial information and KYC documents.
• Access controls limiting data access to authorized personnel on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Two-factor authentication options for player accounts.
• 24/7 monitoring for suspicious activity and potential data breaches.

9. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jh88:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to Object: Object to processing of your data for direct marketing or where processing is based on legitimate interests.
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
• Right to Withdraw Consent: Withdraw consent for marketing communications or non-essential cookies at any time.
• Right to Lodge a Complaint: File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

10. Children's Privacy

The jh88 Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will immediately close the associated account and delete all related data.

If you believe a minor has registered on the jh88 Platform, please contact us immediately at [email protected] so we can take appropriate action.

11. Third-Party Links

The jh88 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the jh88 Platform. jh88 is not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

jh88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to registered players via email or in-platform notification prior to taking effect.

The "Last updated" date at the top of this policy indicates when it was most recently revised. Your continued use of the jh88 Platform following any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the jh88 Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the jh88 Platform
• Response time: Within 30 days for data rights requests; within 24 hours for general inquiries

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with our response to your data rights request.